FAQ
Categories
Shipping and Payment Info
When will my order ship?
It can take anywhere between 2-7 business days for us to process and ship orders, however most of our products are shipped out within 3 business days. (This does not include weekends or holidays.) Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
"Vintage Tee Shop" cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. Most of our products are produced, stocked, and shipped from the USA.
Order info & Concerns
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My order status says "Unfulfilled". What does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is packed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why was my order canceled?
If your order was unexpectedly cancelled and refunded, chances are that our fraud filter marked your order as fraudulent. If you believe this was an issue, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.
Is your checkout secure?
Yes! Our checkout is completely safe and secure, and is certified Level 1 PCI DSS compliant.
We take our customers' safety very seriously. Rest assured, for all orders, we can only view the last 4 digits of the credit card, as the rest of it is kept private by our system to ensure security and privacy.
Other
Do you have any retail locations?
Not yet! Currently, our unique products are only available through our online store.
If you are a vendor looking to sell our products, contact us so we can discuss!